Lesson 26 - Communications and Collaboration

True/False
Indicate whether the statement is true or false.

____	1.	Generally the communications media for teleconferencing is a telephone line.

____	2.	In most instances, electronic communications use voice rather than text or graphics.

____	3.	The most widely used one-to-one communication on the Internet is e-mail.

____	4.	Temporary Internet Files (TIF) increase the amount of time it takes for a browser to load and display a Web site.

____	5.	You can attach any number of files to an e-mail message, regardless of the size.

____	6.	Most e-mail users report that their biggest problem is spam.

____	7.	A worm is a type of virus that has to attach itself to other files in order to spread.

____	8.	The best way to protect data on a computer is to effectively control access.

____	9.	Instant messaging should be short and to the point.

____	10.	It is possible to add a hyperlink to a message rather than attaching a file.

Modified True/False
Indicate whether the statement is true or false. If false, change the identified word or phrase to make the statement true.

____	11.	E-mail is the best communication method to use when correspondence needs to be accessed in real time. ____________________

____	12.	Windows Mail provides two formatting options: HTML and RDF Summary. ____________________

____	13.	A(n) time bomb is a type of virus that is triggered by the appearance or disappearance of specified data. ____________________

____	14.	Users may need a(n) password in order to log on to a computer system or to specific parts of it. ____________________

____	15.	Software routing is one process that can be used to cut down or eliminate most junk mail. ____________________

Multiple Choice
Identify the choice that best completes the statement or answers the question.

____	16.	Which of the following was originally developed to facilitate the syndication of news articles?
a.	Phishing	c.	RDF Summary	
b.	Teleconferencing	d.	Google Docs	

____	17.	Which type of correspondence is possible with electronic communication?
a.	One to one	c.	Many to many	
b.	One to many	d.	Any of the above	

____	18.	____ is the process of selecting paths in a network along which to send network traffic.
a.	Forwarding	c.	Tagging	
b.	Routing	d.	Phishing	

____	19.	Which of the following allows people to use voice, full-motion video, and interactive desktop sharing?
a.	Community building	c.	History tracking	
b.	Collaborative communication	d.	Tagging	

____	20.	Google Docs is an example of what type of program?
a.	Anti-virus	c.	Online document sharing	
b.	History tracking	d.	Collaborative communication	

____	21.	Which of the following is not a sort option for displaying the History list in Internet Explorer?
a.	By Total Time	c.	By Site	
b.	By Date	d.	By Most Visited	

____	22.	If you are having trouble configuring your e-mail account with Windows Mail, you might consider using ____.
a.	the Network Repair Tool	c.	rich text format (RTF)	
b.	Windows Live Mail	d.	HTML formatting	

____	23.	A “bounced” e-mail refers to a message that ____.
a.	has an attachment	c.	gets returned because of delivery failure	
b.	has a virus	d.	is sent in rich text format and gets garbled	

____	24.	Mistyping an e-mail address can cause the message to ____.
a.	fail to be delivered	c.	get caught in the spam filter	
b.	spread a virus	d.	get sorted into the Junk folder	

____	25.	What is a paper trail?
a.	A written record created in the course of activities	
b.	A message that gets garbled during transmission	
c.	An attachment that gets blocked by your e-mail program	
d.	Notification that an e-mail message was not delivered properly	

____	26.	If the reply message is not applicable to other recipients, which is the best response option?
a.	Reply	c.	Cc	
b.	Reply All	d.	Bcc	

____	27.	Radio listeners believing that invaders from Mars were attacking the world is an example of a(n) ____.
a.	hoax	c.	urban legend	
b.	virus	d.	pyramid scheme	

____	28.	Which is an integrated security system that prevents unauthorized electronic access to a network computer system while permitting outward communication?
a.	Firewall	c.	Antivirus software	
b.	Electronic identification cards	d.	Biometric security measures	

____	29.	Encryption technologies can help keep ____ information secure.
a.	anti-virus	c.	teleconferencing	
b.	instant messaging	d.	credit card	

____	30.	If a customer needs immediate assistance or has a complaint, then the reply should be within ____.
a.	5 minutes	c.	5 to 10 hours	
b.	30 minutes to 3 hours	d.	24 hours	

____	31.	What is the estimated yearly cost of spam for U.S. businesses?
a.	$20 thousand	c.	$20 billion	
b.	$20 million	d.	$20 trillion	

____	32.	GlobalSign and VeriSign are commercial digital ID groups that can help you ____.
a.	encrypt an e-mail message	c.	prevent viruses	
b.	control unsolicited e-mail	d.	add hyperlinks to an e-mail message	

____	33.	The Vmyths Web site can help people identify ____.
a.	pyramid schemes	c.	Trojan horses	
b.	hoaxes	d.	worms	

FIGURE 26-1

____	34.	Figure 26-1 above shows an example of ____.
a.	encryption technology	c.	biometric security measures	
b.	a firewall	d.	virus protection	

FIGURE 26-2

____	35.	The interface shown in Figure 26-2 above would be used for ____.
a.	teleconferencing	c.	sharing the content of blogs	
b.	instant messaging	d.	tagging	

Case 26-1
Gilbert uses Windows Mail as his e-mail program. He has been getting a lot of junk e-mail in his inbox and wants to take steps to help prevent the number of unsolicited messages that he receives.

____	36.	The type of junk e-mail that Gilbert is receiving is called ____.
a.	fraud	c.	worm	
b.	hoax	d.	spam	

____	37.	To display the Junk E-mail Options dialog box, Gilbert would click ____ on the menu bar and then click Junk E-mail Options.
a.	File	c.	Internet	
b.	Tools	d.	Filter	

Case 26-2
Wanda has just been hired to work for a Web design company. As part of her new employee training, her supervisor reviews the company’s list of guidelines for the use of electronic communications.

____	38.	Wanda’s supervisor explains that she is expected to follow the rules of ____ when communicating through electronic media.
a.	netiquette	c.	tagging	
b.	phishing	d.	filtering	

____	39.	Wanda learns that when the correspondence requires a paper trail, the best communication method is ____.
a.	instant messaging	c.	cell phone	
b.	teleconferencing	d.	e-mail	

Completion
Complete each statement.

	40.	____________________ uses a telecommunications system to serve groups, permitting the live exchange and sharing of information between two or more people.

	41.	____________________ is used in blogs and other informational sites to simplify the search process.

	42.	E-mail ____________________ is a computer crime that involves the manipulation of a computer or computer data in order to dishonestly obtain money, property, information, or other things of value, or to cause loss.

	43.	A(n) ____________________ is a virus that makes many copies of itself, resulting in the consumption of system resources that slows down or actually halts the task.

	44.	A(n) ____________________ is a virus that does not cause its damage until a certain date or until the system has been booted a certain number of times.

Matching

Identify the letter of the choice that best matches the phrase or definition.

a.	Phishing	
b.	Pyramid scheme	
c.	Hoax	
d.	Urban legend	
e.	Trojan horse	

____	45.	E-mail messages which are personal information scams.

____	46.	Stories which at one time could have been partially true.

____	47.	A virus that does something different from what it is expected to do.

____	48.	An attempt to deceive an audience into believing that something false is real.

____	49.	An illicit business model where profits are based on the investor’s ability to recruit other individuals.

Essay

	50.	What is a virus? How can a virus spread? What are some things you can do to help prevent a virus from infecting your computer?

Lesson 26 - Communications and Collaboration
Answer Section

TRUE/FALSE

	1.	ANS:	T	PTS:	1	REF:	Mod3-46

	2.	ANS:	F	PTS:	1	REF:	Mod3-47

	3.	ANS:	T	PTS:	1	REF:	Mod3-47

	4.	ANS:	F	PTS:	1	REF:	Mod3-48

	5.	ANS:	F	PTS:	1	REF:	Mod3-55

	6.	ANS:	F	PTS:	1	REF:	Mod3-59

	7.	ANS:	F	PTS:	1	REF:	Mod3-63

	8.	ANS:	T	PTS:	1	REF:	Mod3-64

	9.	ANS:	T	PTS:	1	REF:	Mod3-66

	10.	ANS:	T	PTS:	1	REF:	Mod3-67

MODIFIED TRUE/FALSE

	11.	ANS:	F
Instant messaging
IM
Instant messaging (IM)
(IM) Instant messaging

PTS:	1	REF:	Mod3-46

	12.	ANS:	F, Plain Text

PTS:	1	REF:	Mod3-57

	13.	ANS:	F, logic bomb

PTS:	1	REF:	Mod3-63

	14.	ANS:	T			PTS:	1	REF:	Mod3-64

	15.	ANS:	F, filtering

PTS:	1	REF:	Mod3-68

MULTIPLE CHOICE

	16.	ANS:	C	PTS:	1	REF:	Mod3-46

	17.	ANS:	D	PTS:	1	REF:	Mod3-47

	18.	ANS:	B	PTS:	1	REF:	Mod3-47

	19.	ANS:	B	PTS:	1	REF:	Mod3-48

	20.	ANS:	C	PTS:	1	REF:	Mod3-48

	21.	ANS:	A	PTS:	1	REF:	Mod3-49

	22.	ANS:	B	PTS:	1	REF:	Mod3-55

	23.	ANS:	C	PTS:	1	REF:	Mod3-56

	24.	ANS:	A	PTS:	1	REF:	Mod3-56

	25.	ANS:	A	PTS:	1	REF:	Mod3-58

	26.	ANS:	A	PTS:	1	REF:	Mod3-59

	27.	ANS:	A	PTS:	1	REF:	Mod3-61

	28.	ANS:	A	PTS:	1	REF:	Mod3-64

	29.	ANS:	D	PTS:	1	REF:	Mod3-65

	30.	ANS:	B	PTS:	1	REF:	Mod3-66

	31.	ANS:	C	PTS:	1	REF:	Mod3-68

	32.	ANS:	A	PTS:	1	REF:	Mod3-68

	33.	ANS:	B	PTS:	1	REF:	Mod3-61

	34.	ANS:	C	PTS:	1	REF:	Mod3-65

	35.	ANS:	B	PTS:	1	REF:	Mod3-46

	36.	ANS:	D	PTS:	1	REF:	Mod3-59	TOP:	Critical Thinking

	37.	ANS:	B	PTS:	1	REF:	Mod3-60	TOP:	Critical Thinking

	38.	ANS:	A	PTS:	1	REF:	Mod3-59	TOP:	Critical Thinking

	39.	ANS:	D	PTS:	1	REF:	Mod3-46	TOP:	Critical Thinking

COMPLETION

	40.	ANS:	Teleconferencing

PTS:	1	REF:	Mod3-46

	41.	ANS:	Tagging

PTS:	1	REF:	Mod3-47

	42.	ANS:	fraud

PTS:	1	REF:	Mod3-60

	43.	ANS:	worm

PTS:	1	REF:	Mod3-63

	44.	ANS:	time bomb

PTS:	1	REF:	Mod3-63

MATCHING

	45.	ANS:	A	PTS:	1	REF:	Mod3-61

	46.	ANS:	D	PTS:	1	REF:	Mod3-61

	47.	ANS:	E	PTS:	1	REF:	Mod3-63

	48.	ANS:	C	PTS:	1	REF:	Mod3-61

	49.	ANS:	B	PTS:	1	REF:	Mod3-61

ESSAY

	50.	ANS:	
A virus is a program that has been written, usually by a hacker, to cause corruption of data on a computer. Depending on the type of virus, it can cause major damage to a computer’s data or it can do something as minor as display messages on your screen. A virus is spread when a hacker creates a virus and attaches it to another program which is sent via e-mail. The e-mail message with the virus is received and opened on another computer, infecting it. The virus sends itself to everyone in the user’s electronic address book and thus the virus spreads.

To protect your computer against virus damage, always use antivirus software and make sure it is updated regularly. Be careful when opening e-mail attachments. Diligently scan files that you did not create to make sure they are clean. Do not access files copied from USB drives, other media, or downloaded from the Internet without scanning them first.

PTS:	1	REF:	Mod3-62 | Mod3-63		TOP:	Critical Thinking